The Telecommunications Forum says difficulty switching between providers isn't an issue, despite concerns from the Commerce Commission.  

A study from the commission says the process of changing providers isn't working as well as it should for consumers. 

It wants telcos to improve its process to benefit consumers and competition. 

But Telecommunications Forum Chief Executive Paul Brislen told Mike Hosking most people aren't worried about their phone bill. 

He says it's not an issue most people think about. 

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