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"Times have changed": Flybuys dies as loyalty programmes evolve

Author
Newstalk ZB,
Publish Date
Fri, 31 May 2024, 8:18am
Loyalty programme Flybuys has been in New Zealand since 1996.
Loyalty programme Flybuys has been in New Zealand since 1996.

"Times have changed": Flybuys dies as loyalty programmes evolve

Author
Newstalk ZB,
Publish Date
Fri, 31 May 2024, 8:18am

A saturated reward scheme market is likely to blame for Flybuys' demise. 

About 90 jobs will be lost when the scheme and its parent company Loyalty NZ close down at the end of the year. 

Members can still earn Flybuys points until October 31 and have until December 31 to redeem them. 

Retail and marketing expert Juanita Neville-Te Rito told Mike Hosking that most partners of the scheme will just set up their own reward system now. 

She says it'll be better for customers who want to be rewarded and recognised, rather than given points. 

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