Kiwi basketball star Tom Abercrombie has explained why his family has an exemption from MIQ.

His wife Monique-Raquel, and their two special needs kids were given permission to complete their stay in their $3 million dollar home.

The family says the facility wasn't suitable for their kids.

Tom Abercrombie told Heather du Plessis-Allan they applied for a medical exemption in the same anyone else would.

"Due to the special needs of some of our children, which we highlighted in our application with a lot of supporting evidence, we were lucky enough to be granted an exemption.

"The fact that I'm a basketballer and where I live had nothing to do with that decision."

He says he's "extremely disappointed and frustrated" about the coverage.

"We applied for a medical exemption just as anyone else would and went through all the appropriate channels, just as we were supposed to."

Residents on the street told Stuff that Ministry of Health officials had alerted them that their neighbours were in isolation.

An official MIQ notice has also been posted to a gate outside, telling people not to cross the boundaries of the property and that all deliveries had to be contactless.

• Wife and children of top sports star doing MIQ from $3m home

There have been a few cases where recent returnees have been allowed to carry out their two-week managed isolation at home, instead of at a MIQ facility.