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HelloFresh charges: Consumer NZ issues warning over 'subscription traps'

Author
Newstalk ZB,
Publish Date
Tue, 11 Mar 2025, 4:44pm
Photo / Supplied
Photo / Supplied

HelloFresh charges: Consumer NZ issues warning over 'subscription traps'

Author
Newstalk ZB,
Publish Date
Tue, 11 Mar 2025, 4:44pm

More consumers are falling into subscription traps - prompting warnings from advocacy groups. 

The Commerce Commission has filed criminal charges against HelloFresh.

It's accusing the meal company of reactivating subscriptions without clearly seeking customers' permission - during cold calls between February 2022 and July 2023.

Consumer NZ's Sahar Lone says it's important to check your bank account regularly to offload anything you don't need - and to check the terms and conditions of any new subscription.  

"There's also reading the T&C's before signing up to make sure there's no hidden costs or cancellation fees - you can diarise renewal dates...you can make sure that doesn't keep rolling on."

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