Ed Sheeran fans left fuming after their seats are changed days before the concert.
Danielle Bardell told Heather du Plessis-Allan that she was put up in the 'nosebleeds' - and although assured by Eden Park she's quite lucky, she disagrees.
Eden Park's Nick Sautner says he's disappointed this isolated incident has marred the positivity rising out of this weekend's concert.
He assures there's no bad seat in the house.
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